Our financial advisers are registered, but not authorised, financial advisers. This means that they can give you advice about entering into consumer credit contracts (such as mortgages). It also means that they are regulated by the Financial Markets Authority. Please refer to their Financial Disclosure Statements (link provided below) for further information.
What should you do if something goes wrong?
If you have a problem, concern, or complaint about any part of their service, please tell the respective adviser so that they can try to resolve the problem.
You may formally contact our internal complaints scheme by emailing [email protected] or writing to Porteous Fraser Dent Ltd t/a Onion Home Loans and Insurance Solutions, PO Box 302-129, Albany, Auckland 0751.
If we cannot agree on how to resolve the issue, or if you decide not to use the internal complaints scheme, you can contact The Insurance & Savings Ombudsman Scheme Incorporated. This service will cost you nothing and will help us resolve any disagreements.
You can contact The Insurance and Financial Services Ombudsman Scheme Incorporated at:
|Address:||PO Box 10-845, Wellington 6143|
|Telephone:||0800 888 202|
Porteous Fraser Dent Ltd is an independent entity however the controlling interest in the company is held by parties who also own a controlling interest in Deacon Holdings Ltd which is the New Zealand Master Franchisee for GJ Gardner Homes.