What do I do if I have a complaint about the service you provide me once we have engaged you

We take our commitment to service very seriously so hope that that eventuality will never arise. Inevitably in life however, despite best intentions, there is a chance that things can work out less than perfect and we need to resolve elements of dissatisfaction which have arisen. As a Registered Financial Advisor, Onion is required to be a member of a formal disputes resolution scheme whose service is available to our clients free of charge should the need arise.

We have an internal disputes resolution process which focuses in the first instance on resolving any dispute directly between the parties, however should a deadlock arise, we will refer you to our scheme provider Insurance and Savings Ombudsman (ISO) who are an impartial body established to review your complaint and rule on an outcome.

Our priority is a happy client!